my junior® pram service team

We accompany
your happiness.

Personal. Carefree. Happy.

Because service is a matter close to our hearts.

At my junior® you are not just a customer – you are part of our family. That’s why our commitment doesn’t end with the product. We are here for you: with personal advice, honest answers and a service that thinks ahead. From the very first click to the last question, we support you with open ears, lots of heart and a genuine desire to make your parenting journey a little easier.

Because your happiness is our motivation – every single day.

Your request.
Quickly solved.

Everything at a glance:

Product, warranty claim, help & more.

Warranty conditions
Register a return

Always by 
your side.

Because your happiness is close to our hearts

We are here
for you.

All routes to your service.

my junior® Contact.

Phone: +49 241 9160770

WhatsApp: ‪+49 162 1603463

‬Email: hello@my-junior.com

my junior®
Concierge Service

Your benefits in selected my junior® flagship stores.

Experience in large format

Here you can view every model and experience every fabric colour in large format.

Travel buggy rental

For up to five days, as my junior® parents, you will receive a free PICO buggy from us.

Scheduled delivery

We are happy to deliver your pram on a date of your choice, if you prefer.

my junior® Care

If something has broken on your pram, we will be happy to take care of it.

Click and Collect

Order online, collect in store for free – flexible, fast & independent. Combine your shopping with a visit to the store.

Bereit zum Schlendern

Ready-to-use pram with instruction, tips & guarantee – individually customised and immediately ready for use.

Are you already a member?

Exclusive benefits
for you and your happiness
Open club account

Your world full of advantages.

  • 10-year guarantee
  • 1 year fully comprehensive insurance
  • Personalised service
  • Early access for our launches
  • Special offers from our partners

Frequently Asked Questions about Service

You have a 10-year warranty on prams, buggies, and child seats. For all other products, the statutory warranty of 2 years applies. It is important that you register your product if you ordered it via a specialist retailer or other websites. If you would like to learn more about the warranty, click here.

You can easily submit a warranty claim with my junior® – here’s how:

1. Go to our online form

2. Fill in the online form.

3. Upload your documents

4. Submit & wait for feedback

This guarantee covers selected service and replacement benefits for your pram or buggy, providing you with long-term security and mobility. It’s important that you register your product – this can be done quickly via the service page.

Please send us an email at hello@my-junior.com or a WhatsApp message with the following details:

  • Your order number

  • The product you wish to return
  • The reason for the return

Alternatively, you can also reach us by phone at +49 241 90101780 – our service team will be happy to assist you personally.
Once we have received your message, you will promptly receive the return label by email.

If the value of goods is under €50 in Germany or under €100 in the EU, we kindly ask you to send the product, franked, together with the enclosed return form to the following address:

my junior Returns

am Parir 25

52379 Langerwehe