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Faq Sections

general Information
Can I have a look at the My Junior stroller on site?

You are welcome to get advice from our My Junior Team in our My Junior Store in Aachen about our prams, combi prams and pram accessories. Our opening times for a personal consultation are: Thursdays and Fridays from 10 a.m. to 6 p.m. and Saturdays from 10 a.m. to 4 p.m. You can reach our customer service by phone on Mondays-Thursdays from 10 a.m. to 5 p.m. and on Fridays from 10 a.m. to 4 p.m. We are also working on offering our products in baby specialty stores across Germany.


Are the My Junior strollers and accessories checked for harmful substances?

My Junior attaches great importance to pollutant-free materials and the health of your heart. Our fabrics are checked for harmful substances at regular intervals and receive the Dermatest and Öko-Tex100 standard seal.




What materials are the My Junior strollers made of?

As a My Junior stroller manufacturer, we place great value on healthy fabrics. All fabrics that are in the immediate vicinity of your heart are made of pure natural cotton. So we offer you a natural stroller, with which you and your heart are safe and conveniently mobile. The outer fabrics are mostly made of 100% polyester to withstand all weather conditions


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MIYO
What makes the My Junior Miyo so special?

As an allrounder in the 3in1 set, the My Junior Miyo has the ability to adapt to any surface with ease thanks to the swiveling front wheels, its air chamber tires and the adjustable suspension. The large shopping basket and the ample, very light carrycot of the My Junior Miyo also represent a great advantage for your heart. The light aluminum frame can be folded up with the tires in no time at all. The click & move system of the My Junior Miyo enables you to easily change all attachments, facing you or facing the direction of travel, to discover the world. You will also receive the fitting wind protection , which will protect your heart against rain and wind. Thanks to the large diaper bag that is included with your My Junior Miyo, you can always take the most important things with you for your heart.


Can I have the My Junior Miyo individualized?

Customizing the My Junior Miyo is unfortunately not possible.


How long and how wide is the My Junior Miyo carrycot?

The My Junior Miyo carrycot has the following dimensions:
External dimensions (L / W / H) 85 * 42 * 26 cm, internal dimensions (L / W) 80 * 37 cm


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VITA
What makes the My Junior Vita so special?

The Vita from My Junior is a top-class stroller. The practical and versatile functions make the Vita a wonderful all-purpose stroller. The innovative technology of the My Junior Vita, such as the folding mechanism of the frame, the newly developed brake, the "pull system" and the "SAS quadruple suspension" make the My Junior Vita a high-performance stroller.


Can I individualize the My Junior Vita?

An individualization of the My Junior Vita is unfortunately not possible.


How long and wide is the My Junior Vita Carrycot?

The My Junior Vita carrycot has the following dimensions:
External dimensions (L / W / H) 88 * 43 * 25 cm, internal dimensions (L / W) up to 80 * 36 cm


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VITA Unique
What makes the My Junior Vita Unique so special?

Having been awarded the German Design Award, the Vita Unique is not only a visual highlight. Thanks to the adjustable 6-way SAS suspension, it also offers optimal driving comfort. The Vita Unique also defies wind and rain with its Teflon coating while your heart lies well protected in its cotton fabrics.


Is it possible to individualize the My Junior Vita Unique?

An individualization of the My Junior Vita Unique unfortunately is not possible.


How long and wide is the My Junior Vita Unique Carrycot?

The My Junior Vita Unique carrycot has the following dimensions:
External dimensions (L / W / H) 88 * 43 * 25 cm, internal dimensions (L / W) up to 80 * 37


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Sienna
What makes the My Junior Sienna so special?

The My Junior Sienna is a highlight among the My Junior strollers in a timeless retro design. It offers your child optimal driving comfort thanks to its innovative suspension, the spacious cotton carrycot and the large, comfortable sports seat. The X-frame makes driving all the more comfortable. Longer rides become a pure driving experience for you and your luck. The processing of the fabrics is based on high quality requirements in order to be able to offer you a chic, high-quality and healthy stroller. The spacious and removable shopping basket on the frame is the icing on the cake, which makes the Sienna a practical and stylish combination pram.


Can I individualize the My Junior Sienna?

Customizing the My Junior Sienna is unfortunately not possible.


How long and wide is the My Junior Carrycot?

The My Junior Sienna carrycot has the following dimensions:
External dimensions (L / W / H) 88 * 44 * 66 cm, internal dimensions (L / W) up to 80 * 36 cm


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VITA Hope
What makes the My Junior Vita Hope so special?

Driving with the greatest possible comfort - that's guaranteed by the My Junior Vita Hope. Safe and robust driving is made possible by the air chamber tires and the additional suspension. Due to the particularly large lying surface of the baby bath and the ergonomically healthy posture in the sports seat, your happiness is a feeling of well-being. Guaranteed year of life.


Can I individualize the My Junior Vita Hope?

Customizing the My Junior Vita Hope is unfortunately not possible.


How long and wide is the My Junior Vita Hope Carrycot?

The My Junior Vita Hope carrycot has the following dimensions:
L / W / H) 88 * 43 * 25 cm, inside dimensions (L / W) 79 * 35 cm


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NOAX
What makes the My Junior Noax so special?

The NOAX is our everyday hero in a timeless design. Our first combi stroller, which is equipped with reflectors on the fabrics - so that you and your heart are always seen but never overlooked.
The ergonomic mattress of the carrycot guarantees a healthy posture of your heart. Thanks to its small size, it can be easily folded up - even with a complete sports seat. When folded, the frame can then stand on its own. Our NOAX is checked for everyday baby life and becomes a hero in every situation.


Can I individualize the My Junior Noax?

An individualization of the My Junior Vita Unique is unfortunately not possible.


How long and wide is the My Junior Noax Carrycot?

The My Junior Noax carrycot has the following dimensions:
External dimensions (L / W / H) 85 * 42 * 26 cm, internal dimensions (L / W) 78 * 36 cm


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PLIA
What makes the My Junior Plia so special?

Our buggy with heart - for you and your heart
Thanks to its easy handling, our PLIA makes you mobile. You're ready for any adventure in no time. The ergonomic lying surface offers great comfort and the height-adjustable push handle guarantees you a healthy posture. The high number of reflectors ensures the greatest possible safety - not only seeing, but also being seen.
A peep window in the top of the PLIA allows you to see your heart at any time.
A true adventurer for every occasion.


Can I individualize the My Junior Plia?

An individualization of the My Junior Plia is unfortunately not possible.


What are the dimensions of the My Junior Plia buggy? What is the maximum weight of the My Junior Plia?

The seat of the sports seat has the dimensions:
36.5x35 cm
And the back part of the sports seat has the following dimensions:
48x35 cm
The total seating area with footrest is:
87x35 cm
The Plia buggy can carry your heart up to 22kg.


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PICO
What makes the My Junior Pico so special?

"A buggy with brains" - that describes our PICO perfectly in a few words. Thanks to its one-hand folding mechanism, it can be easily folded to the size of hand luggage. Thanks to the PICO's numerous reflectors, you and your heart will be seen at any time of the day or night. The integrated carrying strap makes transportation child's play and the central-articulated suspension ensures maximum driving comfort.
The PICO is the ideal travel companion for you and your heart.


Can I individualize the My Junior Pico?

An individualization of the My Junior Pico is unfortunately not possible.


What are the dimensions of the seat and backrest? What is the maximum weight of the My Junior Pico?

The seat of the sports seat has the dimensions:
36.5x32 cm
And the back part of the sports seat has the following dimensions:
45x32 cm
The total seating area with footrest is:
82x32 cm
The Pico buggy can carry your luck up to 22kg.


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Safee Carseat
Up to how many kg can you use the My Junior Safee infant carrier?

You can use the My Junior Safee infant carrier up to a weight of 13 kg.


Is the My Junior Safee baby car seat Isofix compatible?

The Safee infant carrier by My Junior is Isofix compatible. We offer the Isofix base for sale under the heading "Accessories".


Is a newborn insert included in the My Junior Safee infant carrier?

Yes, a newborn insert is included in the My Junior Safee infant carrier.


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Purchase
Can I order directly from My Junior?

You can order every My Junior stroller and every My Junior stroller accessory on our website.


What payment methods do you offer at www.my-junior.com?

We offer the payment methods Purchase on invoice, installment purchase, direct debit, credit card, Amazon Pay and payment by bank transfer


Unfortunately the My Junior stroller that I wanted to order is no longer in stock. When can I order it again?

Please note the specified delivery times. We will then deliver your ordered item in the specified time.


Delivery/Shipping
Can there be customs duties on shipments outside Europe?

Outside of Europe, import sales tax applies depending on the country. Please take the tax rate from the customs page of the respective country. The cost of importing the My Junior product must be paid by the customer.


Which shipping service provider does My Junior use?

We mainly ship our items with the shipping service provider DHL.


From which country are the My Junior products shipped?

Our My Junior strollers and accessories are shipped from our warehouse in 52379 Langerwehe in Germany.


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Return Conditions
I have a wrong product or one of the products is missing. How do we proceed?

Please contact our My Junior customer service directly. We will answer you within 24 hours.


When I received my My Juniors stroller, I noticed that it was damaged in transit. How do we proceed?

If you should have a problem with your My Junior stroller after delivery, please contact our My Junior customer service or the retailer where you purchased your My Junior stroller.


Can I test the purchased My Junior stroller outside on the street?

We ask that you only test the My Junior stroller at home on a clean surface.


Service
What distinguishes the My Junior customer service?

At My Junior we live customer service. We are convinced that service plays a major role, especially when buying a stroller. That is why we deal with our customers personally and individually with our trained staff during the use of the My Junior stroller. We do everything we can to create solutions to problems to make our customers happy with our customer service.


I am enthusiastic about My Junior strollers, but I don't know which stroller suits me. What options do I have to find the right My Junior stroller for me?

To make your purchase decision easier and to emphasize the respective advantages of the individual models, we have divided the strollers into categories on our website. If you are still unsure about the right model, check out our stroller comparison. Otherwise, contact your My Junior dealer or our customer service. We would be happy to advise you by phone or email.


Can I have my My Junior stroller repaired?

If you experience problems with your My Junior stroller, please contact our customer service or your specialist retailer immediately, stating your order number. The My Junior stroller will be picked up free of charge by our shipping service provider within Germany and the 3-year guarantee, if the user is not at fault. The repair takes place in our in-house workshop. Often it is sufficient to send appropriate repair kits to you.


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Warranty
How long is the warranty for the My Junior products?

The My Junior stroller warranty is for 3 years on all functional parts. You can find our complete warranty conditions under the heading "Service".


The My Junior stroller has a defect, but unfortunately the warranty has expired. How can I buy spare parts?

Please contact our customer service for this, stating your order number. They will find a solution as soon as possible.


Care
How do I clean my My Junior stroller?

To clean the frame, please use a damp cloth. You can also use a damp cloth or sponge to clean the outer fabric parts. The inlays of the My Junior carrycot are removable and washable. After cleaning the frame, please dry everything so that your My Junior stroller shines again in new splendor. You will find our care instructions under the heading "Service-> Product information"


Can I also wash the supplied My Junior mattress in the washing machine?

This differs from model to model. If your mattress is made of foam, you can wash it on a gentle cycle.


Maintenance
My My Junior stroller squeaks a little. How can i fix this?

First clean the frame. Then please oil (e.g. with WD 40) the joints and the ball bearings of the tires of your My Junior stroller. Then your My Junior stroller should be ready for use again without squeaking and offer a great driving experience.


Use
How do I protect my child from sunlight when it is sitting in the My Junior stroller?

My Junior only uses fabrics that have a sun protection factor of 50+. With the pull-out hood you can offer your heart the best possible protection. You can use the ventilation slots to ensure your heart a pleasant supply of fresh air. On particularly hot days, use the My Junior parasol, which you can find in our accessories.


When should I switch from the My Junior carrycot to the sport seat?

Experience has shown that switching between the 5th and 7th month is recommended. But it depends a lot on your heart. Some children want to sit in the buggy very early and see the world. However, you can safely switch to the buggy if your luck can sit independently.


How high should the tire pressure be on my My Junior stroller?

Der Reifendruck bei My Junior Kinderwagen sollte maximal 0,8 Bar sein.


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shop as Guest
Can I order a product at www.my-junior.com without opening an account?

Yes, you can order a product without an account on our site. However, without an account, you can only choose between the payment methods prepayment, PayPal and immediate money transfer.


What are the advantages of creating an account on the My Junior site?

When you create a customer account, you will be kept up-to-date by email from our customer service, about all important progress regarding your purchased product.


create Account
Why should I create an account on the www.my-junior.com homepage?

We guarantee fast shipping, so that you get the ordered My Junior product as quickly as possible. If you want to buy accessories for your My Junior heart carrier, you are already registered with us.


How can I create an account on www.my-junior.com?

To create an account on our My Junior stroller website, all you need is a valid email address and a password. You can easily create your account by purchasing the My Junior product or click on the shopping cart at the top right.


How can I change my password?

Go to "Forgot password" next to the field when registering. We will send you a new password by email. You can change your password at any time within the My Junior account under personal data.


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My Order
Why are my orders displayed?

Your online orders are displayed in the My Junior Shop so that you can download an invoice at any time and see when your warranty period for the My Junior product ends.


Why are wrong orders displayed?

In this case, please contact My Junior customer service via email hello@my-junior.com.


My Account
What is my data used for?

My Junior uses your data under the current data protection guidelines. These are only used for your orders, for sending product updates, for warranty claims. In the event of a complaint, it is a great help to have your address for sending spare parts, for example. If you have subscribed to a My Junior newsletter, you will receive emails, news about our products and all about our My Junior brand. Therefore we ask you to keep your data up to date on the My Junior homepage.


How can I unsubscribe from the newsletter?

In the newsletter you will find a link below to unsubscribe from the newsletter subscription. Click on this and confirm your selection.


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